111 - Community-Driven Innovation: How Customer Feedback Shapes Product Development

Thomas Watkins

Published on: 10/06/2025

In this episode of Product Led Growth Leaders, host Thomas Watkins speaks with Russ Hawkins, CEO of Agilence, about the company’s transformation from a video-based loss prevention tool to a data-centric analytics platform. They explore Agilence's modular strategy, the role of customer feedback in product development, and how AI improves data accessibility. Russ emphasizes the significance of cross-functional collaboration and user experience in making data analytics more effective for multi-location businesses.